F.A.Q.
Do you have after sale service ?
Sure , we provide after sale service.If there any question video, phone, on site guide is okay.
What is the power supply of the machine?
The standard power supply in china is 380V, 3P, 50Hz. We also can customized accordingly.
What information should the customer provide to get an accurate quotation from us?
The customer should provide the related technical requirements, drawings, pictures, industrial voltage, planned output, etc
Do you support field trips？
Yes, we support it.Whether you are here to buy machines or to make friends, you are always welcome.
How soon can the machine be delivered？
According to the difficulty of the machine you need and your customization requirements.
Does the machine support customization？
Yes, you can contact us and provide your technical requirements, drawings, power, etc.....
What is your payment term and Incoterm ?
1)we accept payment term as L/C and TT. 2) we accept Incoterm as Ex-works, FOB ,CNF and CIF. 5. What is your offer composition? our offer include machine , decoiler , mold or tools and Export wooden case packing.
How can we learn to operate your machine?
1)you can send people to our factory to get training of how to use machine before delivering machine. or we are requested to send technician to your factory to do commissioning and basic training. 2). after commissioning , if you still not very skillful of the operation, we can give you online camera video training. 3). our sales team was 24 hours on-line for pre-sale, and after sale service. you can contact us at any time.
If your machine got problems, how can we do that?
1).all of our machines are under one year guarantee period. and our CNC controlling system enjoy 3 years guarantee , everlasting technical support. 2).we have many distributor and local agent in your country, who can do on-site after-sale service. we can also dispatch our technician to your factory for big problem shooting in case of big problems.
How was about your machine quality?
1)we have been manufacturing bending machinery for over 12 years, all of our machines with experienced fabrication and good assembling. 2)our factory are SGS, TUV inspected and machines are all CE certified.
